Do you offer international shipping?
- You can find the countries we currently ship to, shipping rates and delivery times on our shipping page.
- Read more here
How do I return my order?
- Register your return in our Returns Portal and follow the instructions on our returns page.
- Read full guide here
How do I cancel my order?
- To cancel your order before dispatch, use our Returns Portal.
- We advise to be very quick, because our shipping process usually starts the same business day or the next business day.
- Access the Returns Portal
How long can I return my order?
- You can easily return your items within 14 days of receipt.
How can I reach the customer support?
- Our customer support is reachable at support@strides-jp.com, and you can also contact us on Instagram.
What payment methods do you accept?
- We accept all major payment methods, including PayPal, credit/debit cards, and more
- there should be at least one suitable payment option for everyone
Do you offer career opportunities or internships?
- We provide internship and career opportunities for intrinsically motivated individuals.
- Skills and passion matter more to us than educational degrees.
- Just send us an email about you and your motivation to jobs@strides-jp.com
Are there special benefits for loyal customers?
- Absolutely, loyal customers receive exclusive early access to new product releases and occasionally enjoy additional special perks.
Where are you present on social media?